Privacy Policy

Hootware Limited respects your privacy and is committed to protecting your personal data. This privacy policy explains how and why we use your personal data.

Who we are?

Hootware Limited; Trees, Bowden Green, Pangbourne, Reading, Berkshire, United Kingdom, RG8 8JL (company number 07837188).

What information do we collect?

We only collect personal data relevant to the type of transactions or interactions that you have with Hootware Limited. For example, we may collect, use, store and transfer personal data about you as follows:

  • Identity Data such as first name, maiden name, last name, username or similar identifier, title and date of birth.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and identities and purchases or orders made by you.
  • Usage Data includes information about how you use our website, products and services.

How do we use personal information?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where it is necessary for our legitimate interests. Your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where you have provided your consent to us to use your personal data in a certain way such as direct marketing by email.

What legal basis do we have for processing your personal data?

Note that we may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data.

We may also process your personal data without your knowledge or consent, in compliance with this policy, where this is required or permitted by law.

Purpose/Activity
To register you as a new customer. Type of data: Identity, Contact, Profile, Usage, Technical
Lawful basis for processing including the basis of legitimate interest: Performance of a contract with you.
To process and deliver your order including: Manage payments, fees and charges
Collect and recover money owed to us. Type of data: Identity, Contact, Financial, Transaction
Lawful basis for processing including basis of legitimate interest: Performance of a contract with you necessary for our legitimate interests (to recover debts due to us)

When do we share personal data?

Personal data is treated confidentially and we do not sell your personal data to other organisations or with third party service providers.

Where do we store and process personal data?

In general the personal data that we collect from you will be stored at a destination within the UK or European Economic Area (EEA).

How do we secure personal data?

We take care to ensure the security of your personal data in use, storage and transmission and that it is only accessed by verified persons who have the necessary authority.

Any payment transactions will be encrypted using SSL technology.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long do we keep your personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your rights in relation to personal data

We want to ensure that you remain in control of your personal data. You can contact us at any time by email (privacy[at]hootware[dot]com) if you wish to exercise any of your rights. Please provide your full name and email address.

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"); This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it subject to any exceptions that apply.

Request correction of the personal data that we hold about you; If you believe our records of your personal data are inaccurate you can ask us to update these records, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data; You can ask us to delete personal data where there is no good reason for us continuing to process it.

You also have the right to object where we are processing your personal data for direct marketing purposes; In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data; You can ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party; We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data; However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

This policy is effective as of 13 July 2019.

Our full details are:
Full name: Hootware Limited
Email address: ollie@hootware.com
Postal address: Hootware Limited, Trees, Bowden Green, Pangbourne, Reading, Berkshire, United Kingdom, RG8 8JL.