Help & Support
When it comes to ways we can help you, there are a few options for you to choose. You can open a support ticket, use our live chat system, or email us.
help_center Support Ticket
Open a support ticket and we'll get back to you as soon as possible.
support_agent Live Chat
Chat with us live and we'll help you out during normal working hours.
mail Email Us
Send us an email and we'll get back to you as soon as possible.
Frequently Asked Questions
What platforms do you support?
Currently Don't Interrupt has deep integrations with Slack and Microsoft Teams. If your platform is not listed, please contact support to let us know.
Do I need to enter a credit card to try Don't Interrupt?
Nope. You'll only be asked for your payment information when purchasing a subscription.
Do you offer refunds?
Don't Interrupt offers a comprehensive 14-day free trial for all our upgraded features, allowing you ample time to explore and evaluate the app's full capabilities before any purchase, making refunds unnecessary.
Can I cancel or downgrade?
Yes. From your account billing page you can cancel your subscription. Currently it is not possible to downgrade. Please contact support if you need assistance.
What are your security practices?
We take security seriously. So much so that we created a dedicated page about all our security practices, policies and procedures.
Can I upgrade my team?
We have 2 types of subscriptions, users and teams. Teams allow you to have admins manage your team and upgrade to a number of seats, you can then choose which Don't Interrupt users within your team are upgraded.
Do you have an affiliate program?
We don't have an affiliate program. But we do have an invite/referral process where you can earn 20% discount for every person you invite that signs up for the Plus or Pro plan. With just 5 people referred on a Plus plan you can earn 100% off! More info on our referrals program. For other collaborations, please contact support.
I have another question
Please contact support for personalised help and support, we're more than happy to help you.
More resources
Some more resources that may help you
Put an emoji in a calendar event's name and Don't Interrupt uses it as your Slack or Teams status emoji. Here's how to...
Block out focus time and Don't Interrupt snoozes your Slack and Teams notifications and sets your status, so colleagues...
Change your Slack or Teams status at weekends automatically: set working hours once, pick away, offline or Do Not...
Make Slack and Teams pause notifications when you're in a meeting, using Google Calendar, Outlook or Zoom. Set it up...
Set a default Slack or Teams status and Don't Interrupt swaps it for a meeting status during calendar events, then...
Set a lunch status in Teams or Slack from your calendar: add a Lunch event, then a Calendar Rule on the word lunch...
Stop Slack interrupting you: Do Not Disturb in meetings, protected focus time, an away status after work and a lunch...
Fewer Microsoft Teams interruptions without the effort: Don't Interrupt sets your Teams status and presence from your...